Shipping policy

Shipping Policy

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Delivery time

Estimated delivery is 7–15 business days after processing, depending on your location. During holidays and peak seasons, delivery may take slightly longer.

Tracking

Every order includes a tracking number sent by email. If you have not received tracking within 5 business days of ordering, contact us.

Customs and import duties

International orders may be subject to customs fees or import taxes set by your country. These charges are the customer's responsibility.

Lost or delayed packages

If your order has not arrived within 30 days of shipping, email jkoptimistaservicio@gmail.com and we will investigate and send a replacement or refund if the package is lost.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.