Refund policy

30-Day Happiness Guarantee

We want you and your pet to love your products. If you are not satisfied, you can request a return within 30 days of receiving your order.

Eligibility

• Items must be unused, clean, and in their original packaging.
• Proof of purchase (order number) is required.

Damaged or defective items

If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, no return needed.

How to start a return

Email jkoptimistaservicio@gmail.com with your order number and the reason for the return. We will reply within 1–2 business days with instructions. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method within 5–10 business days. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.